FAQ
Thanks so much for buying from me direct! Here are some of the most Frequently Asked Questions from users of this web store.
General questions
Why would I buy a paperback from you when I can get it on one of the big online stores?
An excellent question! As well as supporting me as an independent author, and also my independent printer, you'll also get these exclusive advantages from buying on this store:
- When I release a new edition of an ebook, you'll be able to get your ebook updated for free.
- You can make significant savings with my book bundles.
- Complementary ebook version for every paperback you buy. This means you can plan at home or at your hotel, then use the ebook when you are out and about, allowing you to travel light.
- Special editions that you can't find anywhere else!
How does it help authors to buy direct?
If you buy direct, we get paid within days, rather than months, which helps us create more books! We can also email you to tell you about other books you might enjoy.
While authors love the big stores and you can find our books there too, it's becoming pretty crowded on those sales pages! Our direct stores allow us to feature our products without having other products advertised against them.
How do I add coupons?
You can add discount coupons on the checkout page.
What payment methods are accepted?
You can select your preferred payment method at checkout. The store accepts secure payments for both local & international customers via most major methods including:
- Credit Cards
- Debit Cards
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
How do I get to the checkout?
Simply add as many items as you wish to your shopping cart while browsing the store. Once you want to proceed with the order, do so by going to the cart and clicking "checkout".
Follow the instructions by providing the delivery information and selecting the payment method.
Always feel free to contact me if you need assistance.
What is your refund policy?
You can find the store's refund policy here.
ebooks and PDFs
How will my ebooks be delivered?
Digital versions of your books are delivered automatically and immediately upon purchase via an email from Bookfunnel.
If the email hasn't arrived in 5 minutes, please check your Spam folder - or, if using Gmail, check your Promotions folder.
If I buy an ebook, how do I read it? Or get it to my favorite device?
Once you purchase an ebook, you will get an email from help@bookfunnel.com
with a link to download the ebook, or you can send the ebook directly to your favorite device.
You can also find your ebooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.
If you need help with getting the ebook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/
What is Bookfunnel?
Bookfunnel is a trusted service that helps you download your ebooks and PDF files. Your books can be found on your Bookfunnel library. You can log into your library using the email you used to purchase/download your books. Here's the link for your library:
Paperbacks
If I buy a paperback, how long does it take to get to me?
It depends which country you're in, and which shipping option you choose at checkout.
Each book is printed within 72 hours and sent to you from the independent printers I use in the UK, or the USA if that's where you live.
Depending on the shipping option chosen, books should then be delivered in 2-5 working days for the UK and the USA.
Shipping estimates for outside the UK and USA
| Country | Min | Max |
| France | 3 | 6 |
| Germany | 3 | 5 |
| Ireland | 2 | 5 |
| Netherlands | 3 | 5 |
| Spain | 4 | 7 |
| Italy | 4 | 9 |
| Rest of EU | 3 | 7 |
| Rest of Europe | 4 | 10 |
| Canada | 5 | 10 |
| Rest of North America | 6 | 14 |
| Central and South America | 7 | 21 |
| Australia | 6 | 10 |
| New Zealand | 6 | 12 |
| Rest of Oceania | 6 | 14 |
| Asia | 5 | 14 |
Please keep in mind these are estimates, and actual shipping times may vary from time to time.
Thank you for your patience!
How do I track my purchase?
Tracking information is available via the automated order confirmation which was sent to you via the email address you provided.
Can I get the paperbacks at my local bookstore?
Of course! Japan focused stores might have them in stock already. If your preferred bookstore doesn't have any in stock, just ask one of the store clerks and they will be able to order a copy for you.
How can I contact you with any more questions?
Please feel free to send me a message and I'll get back to you ASAP.